Customer Service Consultant
Auckland, Auckland, New Zealand
Job Title: Customer Service Consultant
We’re on the lookout for experts in Customer Service to join our team in Mt Albert, Auckland. Working on behalf of an iconic Kiwi owned airline carrier, your role will be answering inbound calls from customers, using your professional and friendly approach to provide them with support. We will put you through a fully paid training program, with on-going support in the weeks to follow. This will involve all aspects of the role and enable all our valued staff to become part of a cohesive team.
Key Role Details:
START DATE: FEBRUARY 2024
Pay Rate: $26 per hour + monthly performance-based bonuses (Up to $250 per month)
Full Time: opportunity, 40 hours per week over 5 days (rotating roster)
Working Hours: Monday to Sunday 8am - 9pm (expect 1 or 2 weekends per month)
Location: Central Auckland (Mount Albert)
Paid training provided!
What's in it for you?
Diversity and inclusivity
Focus on Employee Health and Wellbeing
Coaching and Training to compliment career progression
Daily weekly and monthly Rewards and Recognition programs to celebrate your achievements
Kickstart your career in the financial sector - Unlimited learning and career growth
Global company with room to move whether within NZ or outside
At Concentrix, we're heavy on Career Development; with a large portion of our support staff and management roles now occupied by team members who started on the phone as an advisor! Are you ready to kick-start your career? And want to deliver great customer service?
Enough about us, let's talk about you. You will:
Have a passion for customer service, with strong trouble shooting skills.
Be driven to assess and evaluate customer needs by listening and asking questions.
Have a solid understanding and passion for modern technology.
Be competent with navigating multiple computer programs and systems.
Have the natural ability at multi-tasking and can perform under pressure.
Have the attention to detail in capturing customer information accurately.
...... and, who is Concentrix?
Concentrix is a global brand, that has delivered customer care solutions for kiwis for many years. At our established site in Mt Albert, Auckland, we live our vision to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet. Together we deliver a global impact through our global Environmental, Social and Governance commitments including World Clean Up Day and #MyOneEarthPromise.
At Concentrix we place value on creating a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the very best version of themselves. With extensive system and content training provided and ongoing support to navigate your path to expert, we are the ideal employer for anyone looking to start a career path they will love. Concentrix is committed to being an inclusive, diverse and flexible workplace where differences are valued. We encourage applications from individuals from diverse backgrounds. All applicants must be legally eligible to work in New Zealand and pass satisfactory background checks – including clear criminal history police checks and references to be considered for this opportunity.
Location: NZL Auckland - Unitec Campus, Lvl 4
Language Requirements: Time Type:
Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
About Concentrix: We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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