Client Relations Manager

Job Description Job Details:

\n Primary address of work: Auckland

\n Vacancy number: 1

\n Employment type: Permanent full time

\n Minimum hours per week: 30 Hours

\n Maximum hours per week: 40 Hours

\n Minimum hourly rate (low salary range): $35/hour

\n Maximum hourly rate (high salary range): $40/hour

\n Company Overview

\n Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

\n Job Summary

\n The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

\n Key Responsibilities

\n \n Develop and implement client service policies, procedures and standards to ensure

\n high-quality services are provided to students, parents, education providers and other

\n clients.

\n Manage and maintain relationships with key clients and education-sector stakeholders to understand their needs and ensure appropriate educational support services are delivered.

\n Oversee client service operations and coordinate the handling of enquiries, service

\n requests, feedback and complaints.

\n Monitor the quality and effectiveness of client services and implement improvements to enhance client satisfaction and retention.

\n Liaise with students, parents, educational institutions and service partners to address complex client matters and maintain positive long-term relationships.

\n Manage and resolve escalated client complaints and service issues and ensure

\n appropriate corrective actions and follow-up are undertaken.

\n Develop procedures for collecting, reviewing and responding to client feedback

\n regarding educational support services.

\n Analyse client satisfaction, service performance and engagement data and prepare

\n reports and recommendations for senior management.

\n Coordinate with education consultants, administrative staff and other internal teams to ensure client requirements are effectively communicated and delivered.

\n Establish service standards and monitor staff performance to ensure consistent and

\n professional client service.

\n Provide guidance and training to client-facing staff regarding service standards,

\n communication procedures and complaint resolution.

\n Maintain appropriate client relationship management systems and ensure client records and service documentation are accurate and up to date.

\n Identify opportunities to improve existing services and develop initiatives that strengthen client engagement and long-term relationships.

\n Ensure client service activities comply with organisational policies, privacy requirements and relevant regulatory requirements.

\n \n Job requirement: applicant must meet following requirement to apply for this job

\n \n Diploma or Degree in Business, Management, Marketing, Communications,

\n Education Management, or a related field.OR

\n Minimum 3 years of experience in client relationship management, customer

\n service management, account management, or a similar client-focused role.

\n Proven ability to build, manage, and maintain strong relationships with clients,

\n educational institutions, service providers, and other key stakeholders.

\n Strong experience in handling complex client enquiries, complaints, and service-

\n related issues.

\n Demonstrated ability to monitor service quality, analyse client feedback, and

\n implement service improvement initiatives.

\n Experience in supervising, guiding, or training client-facing staff to maintain

\n consistent service standards.

\n Strong communication, interpersonal, negotiation, and conflict-resolution skills.

\n Strong organisational and problem-solving skills, with the ability to manage multiple

\n priorities and client matters effectively.

\n Ability to analyse client service and performance data and prepare reports and

\n recommendations for management.

\n \n If this sounds like you, click Apply Now!!!