Client Relations Manager

Job Description Job Details:

\n Primary address of work: Auckland

\n Vacancy number: 1

\n Employment type: Permanent full time

\n Minimum hours per week: 30 Hours

\n Maximum hours per week: 40 Hours

\n Minimum hourly rate (low salary range): $35/hour

\n Maximum hourly rate (high salary range): $40/hour

\n Company Overview

\n Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

\n Job Summary

\n The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

\n Key Responsibilities

\n \n Develop and implement client service policies, procedures and standards to ensure

\n consistent and high-quality customer service across the business.

\n Manage and maintain strong relationships with key customers, distributors, wholesalers, retailers and other business clients.

\n Oversee client service operations, including customer enquiries, orders, service

\n requests, feedback and complaints.

\n Liaise with production, warehouse, logistics and sales teams to ensure customer

\n requirements, order specifications and delivery expectations are effectively

\n communicated and fulfilled.

\n Monitor customer service performance and implement improvements to enhance

\n service quality, customer satisfaction and client retention.

\n Manage and resolve escalated customer complaints relating to products, orders,

\n deliveries and service issues, ensuring appropriate investigation and follow-up.

\n Develop and maintain procedures for collecting, reviewing and responding to customer feedback.

\n Analyse customer feedback, service performance and client relationship data, and

\n prepare reports and recommendations for senior management.

\n Establish customer service standards and monitor the performance of client-facing staff to ensure consistent and professional service delivery.

\n Provide guidance and training to client-facing staff on customer service standards,

\n communication procedures, complaint handling and client relationship management.

\n Coordinate with internal departments to resolve customer issues and ensure timely and effective delivery of agreed customer solutions.

\n Maintain and ensure client records, communications, agreements and service

\n documentation are accurate and up to date.

\n Identify opportunities to improve customer service processes and strengthen long-term relationships with key clients.

\n Participate in client meetings and service reviews to understand customer requirements and address service performance issues.

\n Ensure client service activities comply with company policies, food industry

\n requirements, privacy obligations and relevant regulatory standards.

\n \n Job requirement: applicant must meet following requirement to apply for this job

\n \n Diploma or Degree in Business, Management, Marketing, Communications,

\n Education Management, or a related field.OR

\n Minimum 3 years of experience in client relationship management, customer service

\n management, account management, or a similar client-focused role.

\n Demonstrated ability to monitor service quality, analyse client feedback, and

\n implement service improvement initiatives.

\n Experience in supervising, guiding, or training client-facing staff to maintain

\n consistent service standards.

\n Strong communication, interpersonal, negotiation, and conflict-resolution skills.

\n Strong organisational and problem-solving skills, with the ability to manage multiple

\n priorities and client matters effectively.

\n \n If this sounds like you, click Apply Now!!!