Client Relations Manager

Job Description Company Overview

\n Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

\n Job Summary

\n The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

\n Key Responsibilities

\n \n Develop and maintain strong relationships with existing and potential clients to ensure a high level of satisfaction and retention.

\n Act as the main point of contact between clients and the company, resolving inquiries, complaints, and issues promptly and professionally.

\n Identify opportunities to upsell or cross-sell products and services that meet client

\n needs.

\n Coordinate with internal departments such as sales, logistics, and finance to ensure

\n smooth delivery of goods and services.

\n Monitor client feedback and market trends to provide recommendations for product or service improvement.

\n Prepare regular reports on client activity, satisfaction levels, and account performance.

\n Support marketing and business development initiatives to attract new clients and

\n strengthen the company’s market presence.

\n Develop and implement client service policies and procedures to improve service quality and efficiency.

\n Assist in contract negotiations, renewals, and pricing discussions with key clients.

\n Represent the company in client meetings, exhibitions, and networking events when

\n required.

\n \n Job requirement: applicant must meet following requirement to apply for this job

\n \n NZQF Diploma or above qualification ;OR

\n Minimum 2 years of experience in customer service or client relationship management experience.

\n Strong communication and interpersonal skills.

\n Ability to resolve conflicts with professionalism and tact.

\n \n Job Details:

\n Primary address of work: Auckland

\n Vacancy number: 1

\n Employment type: Permanent full time

\n Minimum hours per week: 30 Hours

\n Maximum hours per week: 40 Hours

\n Minimum hourly rate (low salary range): $35/hour

\n Maximum hourly rate (high salary range): $45/hour

\n If this sounds like you, click Apply Now!!!