Level 2 Information Services Support Specialist
Rolleston, Canterbury, New Zealand
We are looking for a vibrant, energetic individual who has a technical knowledge of computers, software, and networks, to join a busy District Council in Rolleston. In this role you will be providing support to business staff in their onsite IT helpdesk, in a level 2 capacity.
This is a fulltime temporary position until the end of June, with hours being Monday - Friday: 8am - 5pm. You must be available to start immediately.
Responsibilities:
Providing friendly, professional, and timely support to users on hardware, software, and other digital equipment
Responding to user level equipment failures
Being a point of escalation relating to technology issues within the organisation
Ensuring assets, operations, and procedures are followed and well documented
Maintaining a high level of cyber security awareness, and assisting in educating staff to make secure choices in their digital operations
Skills and experience required:
You will be someone who can work through large volumes of incoming tickets, and confidently troubleshoot for staff users across all areas of the business. As this is a level 2 position, it will be essential that you bring a strong working knowledge aroundcomputers, software, networks, and telecommunications systems.
Two years experience in a Level 2 Helpdesk environment (or very experienced Level 1)
Experience working with ticket management systems, within a large busy corporate environment
Experience in Microsoft Azure and AD user setup, laptop and network troubleshooting
Knowledge of Microsoft desktop operating systems, networking fundamentals, Microsoft systems, and physical devices
On offer:
Carparking onsite
$35 per hour
Central location in Rolleston, situated just off the motorway.
Apply:
If you are interested in the above role please apply online, or for a confidential discussion call Millie Nathan on 03 948 1507. We look forward to hearing from you.
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