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Spark New Zealand Limited
Christchurch, Canterbury, New Zealand
Spark provides an empowering and inclusive environment that nurtures collaboration and promotes innovation, diversity, and growth. Here at Spark we're not just about meeting expectations but exceeding them! Our values of We Connect, We are bold, We empower, We succeed together reflect what matters to us and how we go about our daily work lives. We
Job Source: Spark New Zealand LimitedTerra Cat
Christchurch, Canterbury, New Zealand
Are you ready to embark on an excitingjourney in the world of I.T support? Join our dynamic team as a Service DeskAnalyst and become an integral part of our nationwide network of branches,supporting over 600 employees. In this fast-paced role, you willprovide first and second level support, tackling a wide range of technicalchallenges with confiden
Job Source: Terra CatAon Hewitt
Christchurch, Canterbury, New Zealand
Service Specialist Our central processing hub is on the lookout for proactive and self-motivated teammates to join our Christchurch based team as a Service Specialist where you will have a solid focus on providing administrative support along with high volumes of data entry and systems processing. This role would be a great fit if you have a high l
Job Source: Aon HewittSeequent Limited
Christchurch, Canterbury, New Zealand
Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need. Every day, our cust
Job Source: Seequent LimitedNew Zealand Defence Force
Christchurch, Canterbury, New Zealand
Job IT Specialist - New Zealand Defence Force IT Specialist Christchurch New Zealand Defence Force This job offer is not available in your country. Skip to section : About the role Career progression and training Salary and benefits Entry requirements Understand and control the Army’s deployable computer and radio networks that keep
Job Source: New Zealand Defence ForceCanterbury District Health Board
Christchurch, Canterbury, New Zealand
Clinical Team Co-ordinator - Specialist Mental Health Services Clinical Team Coordinator at Hillmorton Hospital. 0.7 FTE , fixed term until 16 August 2024, 3 on/3 off roster covering Monday to Sunday afternoon shifts Senior nursing role responsible for the coordination of service delivery across the campus. Mō te tūnga | About the role
Job Source: Canterbury District Health BoardNew Zealand Government
Christchurch, Canterbury, New Zealand
Clinical Team Coordinator at Hillmorton Hospital. 0.7 FTE, fixed term until 16 August 2024, 3 on / 3 off roster covering Monday to Sunday afternoon shifts Senior nursing role responsible for the coordination of service delivery across the campus.Mō te tūnga About the roleWe are seeking a Clinical Team Coordinator to provide clinical oversight fo
Job Source: New Zealand GovernmentNew Zealand Defence Force
Christchurch, Canterbury, New Zealand
Skip to section : About the role Career progression and training Salary and benefits Entry requirements As an Information Management Specialist, you will be responsible for enhancing the Army’s ability to conduct operations through providing accurate and timely information support within a Command Post environment. This includes battlespace inf
Job Source: New Zealand Defence ForceChristchurch, Canterbury, New Zealand
Service Desk Specialist Department: Customer Operations- Support
Employment Type: Full Time
Location: Remote New Zealand
Reporting To: Service Desk Manager
Description CartonCloud is a SaaS company based in the Gold Coast, Australia. We build warehouse management and transport management products that genuinely delight our customers, improving their daily operations in the supply chain and logistics industry. We set our people up to succeed and ensure they are equipped to solve the problems of the future, whilst recognising that fun and laughter are equally important! We recently launched our software into the North American market and have a keen interest in continually building our market share globally!
Our Role We are looking to expand our Service Desk team in Australia or New Zealand! Whilst our warehousing and distribution solutions offer our customers incredibly simple solutions, the software itself is rich and complex. Our customers appreciate the quality of support our team provides in setting them up to succeed and realise the significant benefits we enable. This role is level 1 and 2 support, where you will be the first point of contact for customer incidents and requests. You will assess, triage and qualify each request, escalating to the appropriate resources and teams when required. Ideally, you will be based in the East Australian time zone, to allow for some crossover with our Australian and North American team.
Key responsibilities will include:
Provide first point response to customer enquiries through the Customer Support function (email, portal, callback system).
Investigate, troubleshoot, manage and resolve support enquiries.
Work with the development team on technical issues and bugs including troubleshooting, reproduction and providing diagnostic information.
Manage customer communications for all of the above responsibilities.
Work with Content and Documentation team to identify potential areas of improvement of the CartonCloud content library.
Work with the Customer Operations Team and key stakeholders in identifying customers requiring further technical training of the CartonCloud software.
Provide feedback for the implementation, product management, integrations and marketing teams on client requirements and opportunities for process improvements.
To be successful, we are looking for:
Exceptional focus on customer service, creating a supportive experience to ensure successful use of the system.
Previous experience in the supply chain and logistics industry is required, ideally as a superuser of WMS or TMS systems.
Demonstrated ability to quickly understand the high-level issue, and define and escalate the problem for technical and non-technical stakeholders.
Ability to triage and prioritise actions in a fast-paced, high volume and autonomous role.
A collaborative approach to working with our team to identify further opportunities for product improvement.
Exceptional communication skills and strong attention to detail, maintaining a high level of data integrity in our service desk platform.
If this ad has sparked some joy, we encourage you to have a chat, whether it be about this role or future possibilities at CartonCloud. Please go ahead and express your interest by applying now.
Benefits Here at CartonCloud we have ambitious growth plans and will support you to expand your skill set to tackle new challenges. You will have the option to be based at our HQ in Burleigh Heads on the Gold Coast or work remotely in Australia or New Zealand. We appreciate your time in applying and we are committed to responding to every application received. We offer market-competitive salary packages, along with a suite of additional benefits including an extensive parental leave policy, support for home office setup, wellness allowance and more! We encourage and promote a positive and inclusive workplace, one in which the talent and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.
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Service Desk Specialist jobs in Christchurch, Canterbury, New Zealand
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