Customer Service and Admin Assistant

Hamilton, Waikato, New Zealand

Customer Service and Admin Assistant page is loaded Customer Service and Admin Assistant Apply locations Hamilton, New Zealand time type Full time posted on Posted 4 Days Ago job requisition id JR_032986 Full time role

Monday-Friday role with 2 Saturdays per month

Training is provided

Located in Hamilton

Are you interested in making a difference to people’s lives?

Do you want to use your customer service and sales skills for something good?

At EdenSleep we want people to “Awaken their best” by offering solutions to help people get the best night’s sleep possible.

If this excites you then keep reading, as this is not a “normal” retail or customer service role.

About EdenSleep:

EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years.

We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice.

By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries. To learn more, visit Edensleep.co.nz, ResMed.com and follow @ResMed

Let’s talk about the team:

Our team is small, and our industry is forever evolving, so we’re not a fan of “not my role” type of behaviour – we’re a team, we help each other, and our customers are at the heart of what we do. Come and join the energizing team and make a difference to the sleep health of many New Zealanders as part of your daily routine.

Let's talk about responsibilities:

Reporting directly into the Team Leader you will be a natural communicator with a pride and personal interest in what you do.

Our team is small, and our industry is forever evolving, so we’re not a fan of “not my role” type of behaviour – we’re a team, we help each other, and our customers are at the heart of what we do.

You will be the face and voice of our business:

Answering phone queries

Reception duties

Assisting customers in person and via email

Processing sleep test referrals and sending out sleep tests

Performing administrative duties for completed sleep reports and company sleep test contracts

To succeed in this role, you will have the following –

Previous experience in a busy retail, customer service or admin role.

Provide a caring and outstanding reception duties to our customers

Ability to maintain compassion and remain calm under pressure.

A strong customer service that is always looking for the best outcome for the individual

Strong and adaptable communication skills are a must.

An active listener with the ability to find solutions to customer concerns and issues.

Any previous experience in healthcare and/or MYOB

To really get us excited, you will be driven to learn new skills and keen to secure a role which offers exposure to an exciting industry that can offer an exciting new career.

What's in it for you:

Training is provided - we look for a great attitude and someone eager to learn

Job satisfaction - you will come to work each day knowing you are making a difference

Rewards - monthly sales bonuses to celebrate the success of the NZ team

Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our teams mental fitness

Should you meet the above criteria, Apply Now!  Interviews are happening soon.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

About Us At ResMed (NYSE: RMD, ASX: RMD) we pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our digital health technologies and cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 140 countries. To learn more, visit ResMed.com and follow @ResMed.

ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

(US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant!

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