Field Service Supervisor

Auckland, Auckland, New Zealand

The Field Service Supervisor position in Auckland includes customer interaction, staff management, maintaining heavy diesel engines, and requires experience with MTU and Detroit engines. Candidates must possess a Trade Qualification and strong leadership abilities to join Team ABC for competitive pay and benefits. As the result of an internal promotion, an opportunity has arisen for a motivated and results-driven individual to take over a well-established and high-output Field Service Supervisor role. This role will be based in our Auckland branch and will report to the Service Manager. This is a varied technical position that involves a combination of customer liaison, staff supervision, and administration tasks as well as working in the field on the tools and mentoring and assisting the field service technicians. This is a full-time permanent position and will see you working 45 hours Monday to Friday. A competitive remuneration package is on offer which includes a base salary ranging from $95,000 - $110,000 and a company-provided vehicle.

The Field Service Supervisor will be responsible for:

- Complete diverse hands-on corrective and planned maintenance tasks and servicing and repairs on a range of heavy diesel engines and supporting machinery and equipment

- Complete fault-finding tasks and rectify all mechanical and electrical issues on our OEM product range, specifically MTU and Detroit engines

- Ensure all field service technicians are providing safe, timely, and high-quality service to our customers within the heavy transport, marine, rail, power gen, and heavy equipment industries

- Coordinate the workloads of Field Service technicians within the field and also work collaboratively with the Auckland truck workshop where needed

- Be the key contact person for all jobs and manage all customer relationships

- Promote and monitor productivity and efficiency to maximize profitability and ensure customer time schedule expectations are consistently met

- Provide technical and product assistance to customers and technicians in both a hands-on tools-based capacity and administratively

- Organize and deliver regular toolbox meetings

- Prepare and submit quotations, review and invoice repair orders

- Approve weekly timesheets and any overtime payments or allowances

- Complete job card warranty paperwork as per company guidelines

- Assist with the ongoing development and training of technicians to extend their abilities

About You

In order to be successful in this role, you will offer:

- Trade Qualification - diesel mechanic/diesel fitter (Level 4 NZQF equivalent)

- A minimum of five years of experience within the heavy transport/plant and machinery/mining/marine or industrial engine industries

- Sound knowledge and experience working with MTU and/or Detroit diesel engines (Cummins and CAT product lines experience also relevant)

- Previous staff leadership experience within the heavy transport and/or industrial engine industries

- An ability to model safe operating practices and adhere to company safety guidelines and expectations

- An ability to understand and grasp technical product information and provide product resolution

- The confidence to develop outstanding relationships with a range of customers and represent the ABC brand with high levels of professionalism

- A passionate, sociable, and engaging personality with proven experience supervising a technically astute team

- Strong numeracy skills with the ability to monitor and manage productivity and efficiency with the aim of maximizing profit

- Experience in understanding and interpreting financial information

- An ability to think differently, influence & motivate others to consistently deliver on customer service

- Resilience, determination, and strong negotiation skills

About ABC:

An iconic brand in both the business and racing worlds, the ABC organization is a Fortune 500 company with a global presence, with over 50,000 employees. A leader in the New Zealand commercial vehicle, power generation, and industrial engine sectors, ABC represents market-leading products such as MTU & Detroit engines and MAN and Western Star trucks across some of the most dynamic on- and off-highway markets in the country.

Why choose Team ABC?

Our Purpose "We deliver powerful solutions through people, products, and partnerships to make a difference" captures the reason why we are in business. We know that it is our people who are at the heart of our success and our values of ownership, passion, teamwork, integrity, and care define how we do business and the type of people we want on our team. In addition to this, we want to make our employees have everything they need to do a great job; that is why as well as a great work environment, we offer the following benefits:

- Accredited Training & Development Programs

- Commitment to providing the highest levels of safety, technical, and leadership training

- Competitive Remuneration

- Reward and Recognition Programs

- ABC Power Up Day - one paid day off per year to use as you please

- Employee Referral Program - generous employee referral fees

- Employee Assistance Program

- Family-Friendly Benefits including Paid Parental Leave.

Be ambitious. We are.

ABC New Zealand holds Accreditation with Immigration NZ and encourages applications from overseas candidates who wish to make New Zealand home through the provision of a job offer compliant with the Accredited Employer Work Visa criteria. We also encourage applicants from work visa holders who are already based in New Zealand and meet the criteria to apply for a visa variation.

We reserve the right to remove job postings prior to the stated closing date; therefore, if you are interested in applying for this vacancy please submit your application as soon as possible.

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