Account Manager

Auckland, Auckland, New Zealand

remember your preferences (such as language);

monitor the general performance of our visitors’ experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors;

store essential information to allow you to register and/or login to our site;

allow you to share any of our website’s pages with your social networks - but only if you explicitly choose to.

(twitter) guest_id, k, _twitter_sess, original_referer

(facebook) datr, lu

(g+1) PREF, SID, HSID, SSID

TribePad  - this allows you to login to our social recruitment management platform

trackerToken-4  - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.

visitToken-4  - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.

FLEETCOR is currently looking to hire an Account Manager. We're on the lookout for an accomplished Senior Customer Service Representative to elevate our sales team as an Account Manager / Retention Specialist. The Account Manager is a key member of FLEETCOR’s Account Management team

and critical to retention activity across Australia and New Zealand. Part of a small team, Retention and Account Specialist maximizes customer retention & commercial value by understanding customer needs, satisfaction, and delivers industry leading service and solutions to meet customer needs.

How We Work

As an Account Manager, you will be expected to work in a office environment. FLEETCOR will set you up for success by providing:

Responsibilities

The responsibilities of the role will include:

Develop compelling solutions that keep customers engaged and committed to our products and services.

Masterfully resolve issues, ensuring customer satisfaction.

Skillfully negotiate new terms to enhance partnerships.

Unearth fresh business prospects while working in harmony with sales, credit, and customer service departments.

This opportunity is tailor-made for someone who reveres providing exceptional customer service through the art of account management.

Providing commercially viable offerings that retain and engage the customer with our product and services.

Negotiation new terms

Nurturing existing relationships

Mining for new business opportunities with the customers

Working cross functions between sales, credit and technical teams

Qualifications & Skills

Exceptional listening and negotiation prowess.

Expertise in retaining customers and surpassing their expectations.

The ability to think critically and exhibit business acumen.

The ability to be self-managed

Account management and customer retention

Excellent listening and negotiation skills

Retaining customers

Have strong attention to detail and time management

Critical thinking & business acumen

What's in it for you

$55k base

Retention incentives

Fuel Discounts

Life Insurance

Free Gym Membership

Work Anniversary Day Off

Organization with ongoing incentives and a people focused culture

What makes FLEETCOR your next great career destination

Fast-growing, global, rewarding, fun, involved - at FLEETCOR, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organisation, this is the place for you. Whatever your area of expertise, you can take it to the next level at FLEETCOR.

Integrity People Innovation Execution Collaboration

You must currently reside in and be legally eligible to work in New Zealand to be considered for this role

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About FLEETCOR FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

About Us Fast-growing, global, rewarding, fun, involved – at FLEETCOR, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at FLEETCOR.

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