Wellness, Timely & SalonBiz - Lead Database Reliability Engineer (Remote, NZ)

Dunedin, Otago, New Zealand

Lead Database Reliability Engineer – Wellness Group – Remote, New Zealand

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specialising in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture, and Values here .

We are looking for a Lead Database Reliability Engineer to focus on our Wellness Solutions (Timely and SalonBiz). Timely and SalonBiz serve over 24,000 customers in 100 countries. We provide booking and client management software and are on a mission to build the leading platform for beauty professionals. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. Our software helps business owners take control of their calendar, make more money, and deliver amazing experiences that keep their clients coming back. As a Lead Database Reliability Engineer, you’re part of a team with responsibility for our databases and data storage infrastructure that our Wellness Solutions (Timely and SalonBiz) applications, users, and staff rely on.

You’ll be passionate about working in the data space, with a proven track record of delivering solid and thoughtful solutions using current methodologies and technologies. As a SaaS company, there is an onus on us to provide both customer and business stakeholders with solid, real-time insights, as well as a 24/7 stable data platform to operate from. You are key to this - ready to provide innovative, scalable, and secure solutions to fulfill data and operational needs, thereby supporting our product teams as they deliver new features.

Responsibilities:

Drive data strategy and data practices for how our databases work, scale, and are used.

Capacity planning and performance tuning of the database platforms.

Carry out database related project work (e.g. writing migration scripts, procs, DDL etc).

Manage high-risk data deployments and post-deploy monitoring.

Assist development teams in a consultancy role for identifying risks and proposing solutions around database reliability.

Work with the data team and product teams to constantly improve data operational engineering practices.

Maintain awareness of trends and emerging technologies in relevant fields and propose to Wellness Solutions when fit.

Advocate for, and apply Devops and SRE principles across Wellness engineering teams.

Grow and mentor other Data professionals.

Skills and Experience needed to be successful:

The ability to operate autonomously. This means you can prioritize your time effectively and make independent decisions, but you’ll know when to seek guidance/help when needed.

Be a subject matter expert in Database reliability and management and be able to coach others.

A solid, senior grasp of relational database (Ideally SQL Server) principles & best practices (specifically Azure SQL) and some knowledge of Oracle.

Expertise or strong affinity with T-SQL.

Familiarity or a willingness to learn object-oriented programming, scripting, and infrastructure as code languages e.g. Python, Powershell, Terraform.

Include peripheral aspects when delivering solutions: Monitoring, alerting, automation, documentation & knowledge sharing.

We work in agile “squads”, with a range of SCRUM and Kanban practices. So, it’ll help if you’re familiar with Agile practices, terminology, etc.

Have an opinion about our data: Engage in healthy debate about our data practices.

While we are currently hiring for the Lead Engineer position, we are also open to considering candidates who are prepared to advance from a Senior Engineer role to a technical lead position.

Why join us?

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, Dunedin, and provide a high-spec home office setup.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing. This role is full time, permanent and can be based anywhere in New Zealand.

You must be legally entitled to work in New Zealand.

Applications close when we find the right person!

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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