(IT Service Desk Engineers)

Christchurch, Canterbury, New Zealand

Managed Services Specialist

(IT Service Desk Engineers) About Inde Inde is a locally-owned specialist technology company that has been carving its own path in New Zealand’s technology sector since 2016. We believe fresh perspectives bring great ideas and new energy, and will enable our technology solutions to serve, reflect and include more parts of society. Our projects are technically-led, and delivered by technical experts who are driven by creating outcomes that make a real difference for customers. Our people are what makes us special and we’re dedicated to encouraging new diverse talent to see technology as a great career choice as well as helping with the ongoing upskilling of our industry. We are about seeking the best way, not the next sale, partnering with our clients at every step to grow alongside them. We want to help shape our collective futures and drive sustainable progress. This will lead to a thriving, successful and diverse tech sector and an ability to invest more in our people who can create meaningful impacts to our clients, communities, and country.

More about our business:

We’re employee owned and all eligible staff share in the success of the business

We’re recognised as market leaders in Cloud, Networking, Security, Application Delivery, Workspace, and Integration

We’re deliberately developmental, this means we strive to attract the best people and then continually develop their skills, so they stay the best.

Our vision is to be Australasia’s leading provider of enterprise technology solutions.

Our purpose: ‘Building great technology in partnership with you.’

To learn more about Inde and our values, head to  www.inde.nz

What are we looking for? We are looking for Junior Engineers who can deliver great customer experiences to our Managed Services clients. This will involve monitoring devices, answering customer phone enquires, initial troubleshooting, calling customer sites and working with their in-house IT teams.

Our managed services team interacts continually with all of our specialist teams and is the perfect way to see which direction you would like to steer your career.

We are looking for someone who is excited about enterprise IT, who has exceptional communication and interpersonal skills, is a master of problem solving and who has copious amounts of initiative. Ideally you will have, or be working towards, a qualification, (although you may be able to demonstrate your love of learning in a different way) and some help desk experience would be great but not essential.

What is essential however, is that you are someone who gets excited by and relates to our values…..

Outcome focused: We strive to understand our customers' businesses, their environment, and the outcomes they need to succeed. We approach our work from the customer's perspective and prioritise results. The solutions we offer are designed and created specifically to meet the needs of each customer.

Specialists: We are a skilled team committed to being and staying the best in our fields. We use the collective knowledge in the team to understand a problem and offer a whole solution based on our customers business needs.

There for each other:   We willingly share our time and knowledge to support each other; we share the workload and ownership, even when a mistake is made. We help each other learn and grow. We treat each other with trust and respect; we're friends and look after each other.

Willing to learn:   We want to be the best. We value learning and we are committed to it. We share our knowledge and learn through our work with the support of each other. Our collaboration and our learning are not limited by the team we're in, there are no barriers or limitations on our growth.

Taking ownership: We take responsibility for solutions from start to finish. We're proactive, we use our initiative to step up and get things done. We take pride in our work. We own, communicate, learn from, and fix our mistakes.

These five values are the basis for every decision we make at Inde, including who we hire. So, if they excite you, and they describe you, you may be just the person we are looking for.

This is a permanent, full-time role, based in our Christchurch office.

What's in it for you? Flexibility is key at Inde. We offer a range of flexible working options, with the ability to work from home and the office in a supportive and collaborative work environment.

A share of the profits. Every role is valued at Inde; we recognise that everyone plays their part. It doesn’t matter whether you are in a leadership, technical, or support role; each quarter everyone receives a share of the company profits via our profit share scheme.

Continual learning. It's how we stay ahead of the curve. We are deliberately developmental, striving to get the best people and keep developing their skills so they stay the best. We take the approach of being a development house of IT professionals working towards a better future for our industry - we just happen to also sell IT services to fund that development. Everyone has their own personal development plan, and we ensure learning forms an essential part of your week.

We invest heavily in upskilling our people by funding training, exams, and any resources needed to gain new certifications.

Autonomous decision making. Due to our considerable growth, we can’t claim to be a small start-up anymore. But there were many things about the start-up days we loved. No bureaucracy. Things happened quickly. If you had an idea, and it was a good one you could just make it happen. So we created a way for our people to keep doing that. Ideas still need to be well thought out and you may need to consult with those who challenge you, but the ability to make a difference remains.

A competitive salary, a share of the profits, plus added benefits such as health insurance and additional leave, regular social events and celebrations every quarter.

Next steps If you would love to be part of Inde then provide your information in the form, including why Inde's values resonate with you.

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