Assistant Manager
Porirua, Wellington, New Zealand
Overview
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including : store operations, training, employee management, visual merchandising, and asset protection.
In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Responsibilities
Coaching, and motivating your team to drive sales that deliver exceptional customer service
Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
Delivering sales, customer experience, merchandising, visual, and operational expectations
Act as a partner between customers, sales associates and store leadership
Ability to learn and share expertise of products and trends to fit customer’s needs
Maintains an awareness of all product knowledge, and current or upcoming product / trends
Contributes to a positive and inclusive work environment
Qualifications
Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
Confident and comfortable engaging customers to deliver an elevated experience
Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
Initiates completion of tasks or activities without necessary supervision
Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
High level of ethics, values, integrity, and trust
Flexible availability including nights, weekends, and holidays
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